Why do you need my hotel name in my reservation request?

If you have not yet decided on a hotel at the time of your reservation request, please select “Undecided”.
Please let us know once you have booked your hotel.
Please reply to the “Reservation Confirmation Email” we will send you.

The reason we want to know your hotel is as follows.
Because Zao Onsen Ski Resort is very large, we can guide you to our nearest reception desk.

In a past case, a customer made a reservation for a hotel in Miyagi Zao, mistaking Miyagi Zao for Zao Onsen Ski Resort.
Zao Onsen Ski Resort is very far from Miyagi Zao, and they were late for the reception time and could not take the lesson.
Although it is the same “Zao”, “Miyagi Zao” and “Zao Onsen Ski Resort” are located one hour away from each other even if you use the highway.

By knowing your hotel, we can notice your mistake. And the lesson will go smoothly on the day.
Thank you for your cooperation.

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